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Areas

  • Course Category
    1. Alternative Propulsion
    2. Automatic Transmission
    3. Body Electrical and Communication
    4. Brakes
    5. Collision
    6. Customer Communication
    7. Diagnostic Systems
    8. Electrical/Electronic Systems
    9. Engine Mechanical
    10. Engine Performance
    11. Financial Management
    12. Fundamentals
    13. HVAC
    14. Light Duty Diesel
    15. Maintenance
    16. Manual Transmission/Driveline
    17. Parts Consultant
    18. Safety and Security
    19. Service Consultant
    20. Suspension/Steering
  • Delivery Type
    1. Assessment
    2. Business Seminar
    3. Business Web-Based Training
    4. Half Day Training
    5. In Development
    6. Instructor-Led Training
    7. Self Study
    8. Service Seminar
    9. Service Web-Based Training
    10. TechAssist
    11. TechTube
    12. Video On Demand
  • Person Type
    1. A1 Engine Mechanical Specialist
    2. A2 Automatic Transmission Specialist
    3. A3 Manual Transmission / Driveline Specialist
    4. A4 Suspension / Steering Specialist
    5. A5 Brakes Specialist
    6. A6 Electrical and Electronics Specialist
    7. A7 Heating and Air Conditioning Specialist
    8. A8 Engine Performance Specialist
    9. A9 Light Duty Diesel Specialist
    10. L3 Alternative Propulsion Specialist
    11. Body Electrical and Communication Specialist
    12. Technical Fundamentals
    13. Service Advisor
    14. Maintenance and Inspection


   
Record(s) 1 to 18 of 18
Service Web-Based Training
 
Tablet Compatible
 
Parts Workbench Plus ACDelco: Overview 
BPC0101WB 
0.00 
0.25 
"The ACDelco Parts Workbench Plus: Overview web-based training (WBT) is designed to prepare you to use ACDelco Parts Workbench Plus to improve the parts ordering process and your own job performance. The course explains the functions and features of the tool, how its use affects the parts ordering process and its value in terms of convenience, accuracy and time-savings. You will be provided with links to additional resources to help maximize the tool’s functionality.  After completing this course, you will be able to access and navigate the ACDelco Parts Workbench Plus tool, explain the features and functions of the tool, and describe how to use the tool to place orders and view part information."  
Service Web-Based Training
 
Tablet Compatible
 
Parts Workbench Plus ACDelco: Searching for Parts 
BPC0201WB 
 
0.25 
The ACDelco Parts Workbench Plus: Searching for Parts and Information web-based training (WBT) is an interactive course that provides you with a deeper dive into the tool’s search functions and an explanation of how to use the Part Information page. It will explain how to search for a part or group of parts and how to understand and use the Part Information screen, which is at the center of the Parts Workbench Plus functionality. You will be asked to follow navigation directions to view screens from the Part Information page drop-downs, tabs and links. The course includes a scored quiz. Upon completion of this course you will be able to search for parts and information in ACDelco Parts Workbench Plus, explain the elements of the Part Information screen., and navigate to part information from the Part Information page.  
Service Web-Based Training
 
Tablet Compatible
 
Parts Workbench Plus ACDelco Generating and Using Reports 
BPC0301WB 
 
0.25 
The Managing Parts Ordering web-based training (WBT) is an interactive course that provides you with a deep dive into the simplified Part Ordering process using Parts Workbench Plus. You will follow the ordering process through submission of the order, with focus on the fields that require entry of data. You will be given a thorough explanation of the two methods of generating a new Part Order: from the user's Cart and from the Create Parts Order screen. Best practices for reviewing and managing parts orders will be provided. The course includes a scored Knowledge Check. Upon completing this course you will be able to view and use standard reports in Parts Workbench Plus and configure and save Custom Reports in Parts Workbench Plus.  
Service Web-Based Training
 
Tablet Compatible
 
Parts Workbench Plus ACDelco: Managing Parts Ordering 
BPC0401WB 
 
0.25 
The Managing Parts Ordering web-based training (WBT) is an interactive course that provides you with a deep dive into the simplified Part Ordering process using Parts Workbench Plus. You will follow the ordering process through submission of the order, with focus on the fields that require entry of data. You will be given a thorough explanation of the two methods of generating a new Part Order: from the user's Cart and from the Create Parts Order screen. Best practices for reviewing and managing parts orders will be provided. The course includes a scored Knowledge Check. Upon completing this course you will be able to create a new Part Order using Parts Workbench Plus and more efficiently manage Parts Orders.  
Service Web-Based Training
 
Tablet Compatible
 
Parts Workbench Plus ACDelco: Managing Parts Returns and Claims 
BPC0501WB 
 
0.25 
The Managing Parts Returns and Claims Web-Based Training (WBT) is an interactive course that provides you with a deeper dive into the processes for managing returns, claims and exceptions using Parts Workbench Plus. Following a fictional Parts Manager through the processes, you will be shown how to use the tool more effectively manage material returns, claims and exceptions, with an emphasis on the importance of proper management of these items to improve dealership efficiency and reduce costs. Best practices for reviewing and managing returns, claims and exceptions will be provided. The course includes a scored Knowledge Check. Upon completing this course you will be able to efficiently process material returns, effectively respond to claims, and more easily manage exceptions.  
Service Web-Based Training
 
Tablet Compatible
 
HVAC System Inspection and Maintenance 
S-AC07-13.02WBT 
 
0.5 
This WBT course presents an overview of a vehicle’s Heating, Ventilation, and Air Conditioning (HVAC) system, including components and operation, and then covers the basic procedures for the inspection and maintenance of an HVAC system. The course also covers relevant aspects of the inspection of HVAC systems in a hybrid vehicle.

Upon completion of this course, technicians will be able to:
  • Identify the basic components and operation of an HVAC system
  • Describe the inspection procedure for the heating system
  • Explain the inspection procedure for the ventilation system
  • Describe the inspection procedure for the air conditioning system
  • Identify the characteristics of an HVAC system in hybrid / electric vehicles
  • Review the inspection and safety procedures for an HVAC system in hybrid / electric vehicles
 
Service Web-Based Training
 
   
High Voltage Battery Systems Fundamentals 
SAP0401WB 
 
This course covers the features of the global hybrid and electric vehicle high voltage battery systems. It provides the fundamentals of high battery voltage construction, control modules, thermal management, contactors, manual disconnect features, chassis isolation, and safety features. Upon completing this course, participants will be able to:
  • Recall the fundamentals of high voltage battery construction
  • Recall the fundamentals of high voltage control and monitoring
  • Recall the fundamental safety features of high voltage batteries
 
Service Web-Based Training
 
Tablet Compatible
 
Extended Range Electric Vehicle: Introduction - Gen 1 Chevrolet Volt 
SAP1401WB 
 
This course introduces Extended Range Electric Vehicles (EREVs), and covers the key features, components, modes of operation, and characteristics of the electrical and charging systems. It also covers vehicle communication and high voltage interlock circuit systems, as well as the diagnostic process and safety precautions.

Upon completion of this course, technicians will be able to:
• Identify the key features of extended range electric vehicles
• Identify the components and modes of operation
• Identify the characteristics of the electrical system and the types and characteristics of the vehicle communication system
• Identify the characteristics of the charging system
• Identify the characteristics of the high voltage interlock circuits
• Identify the diagnostic process and safety precautions

 
Service Web-Based Training
 
   
Medium Duty Air Brake Systems 
SBK0101WB 
 
This course will detail the air brake and air brake antilock braking systems for medium duty trucks.

Upon completion of this course, participants will be able to:
  • Summarize the air brake system of medium duty trucks
  • Recognize the control components of the air brake system
  • Recognize the foundation brake components of the air brake system
  • Relate how each component operates within the air brake system
  • Summarize how the air brake antilock braking system functions
 
Service Web-Based Training
 
Tablet Compatible
 
Electrical/Electronics Stage 1 
SEL0501WB 
 
This WBT course focuses on the fundamental laws of electricity and reading electrical schematics. The topics covered in this course include voltage, current, resistance, voltage drop, Ohm’s Law, electromagnetic induction, and electrical circuits.

Upon completing this course, participants will be able to:
• Identify the basic characteristics of electricity
• Identify the basic characteristics of automotive electric circuits
• Identify the characteristics of electrical circuit types
 
Service Web-Based Training
 
Tablet Compatible
 
Battery Inspection and Maintenance 
S-EL06-33.02WBT 
 
0.75 
This course presents on overview of the components and procedures related to battery inspection and maintenance. The course covers battery location, inspection, replacement, and jump-starting. It also identifies the characteristics and procedures for the inspection of electrical centers, and the operational modes of ignition devices. In addition, the course covers the steps on how to restore personal radio settings in a customer’s vehicle after battery service.  
Service Web-Based Training
 
Tablet Compatible
 
Strategy Based Diagnostics 
SEL6401WB 
 
This course covers GM's strategy based diagnostics process and is intended to assist service technicians in diagnosing vehicle issues. Upon completion of this course, participants will be able to: Recognize how to verify the vehicle concern and perform preliminary checks. Identify diagnostic procedures Recall how to isolate and repair the root cause and verify the repair. 
Service Web-Based Training
 
Tablet Compatible
 
Voltage Drop Testing 
SEL6501WB 
 
This course covers the fundamentals of an electrical circuit. It also covers how to safely perform voltage testing. Upon completion of this course, participants will be able to: recall the fundamentals of electricity recall the safe methods for performing voltage drop testing. 
Service Web-Based Training
 
   
Gas / Diesel Engine Mechanical Diagnosis and Measurement 1: Diagnosis 
SEM0101WB 
 
This course covers the diagnostic process for lower and upper engine concerns, including engine noises, misfire, oil pressure concerns, and external component noises. Topics include proven diagnostic procedures, test equipment, and methods. Upon completion of this course, participants will be able to: • Recall how to diagnose lower engine noise • Recall how to diagnose upper engine noise • Recall how to diagnose engine misfire • Identify oil pressure concerns  
Service Web-Based Training
 
   
Engine Performance: Troubleshooting 
S-EP08-47.01WBT 
 
This course presents engine performance troubleshooting using strategy-based diagnostics. Topics cover how to diagnose engine performance using external visual inspection, system-based strategy, diagnosis based on Diagnostic Trouble Codes (DTCs), and misfire monitoring. The course also provides information about how to diagnose engine performance support systems, including the air conditioning clutch, communications, cooling fan, cruise control, active fuel management, cam phaser, and enhanced electronic pedal override. Upon completion of this course, participants will be able to describe how to troubleshoot and diagnose engine performance concerns, and how to diagnose engine performance support systems.  
Service Web-Based Training
 
Tablet Compatible
 
Automotive Fluids 
SFN0101WB 
 
This course is intended for service technicians and covers unique principles and practices for the use of automotive fluids across the product line. 
Service Web-Based Training
 
Tablet Compatible
 
Manual Transmission: Overview 
SMT0801WB 
 
0.7 
This course covers manual driveline fundamentals, including the manual drivetrain and axle types, location, and service. This course also covers how to service a manual drivetrain and axle using safe practices. Upon completion of this course, participants will be able to identify manual driveline fundamentals 
Service Web-Based Training
 
Tablet Compatible
 
Passenger Car AWD Systems: Diagnosis 
SMT1401WB 
 
This course covers the diagnostic procedures for passenger car all-wheel drive systems, transfer cases, and rear drive axle systems. The diagnostic procedures discussed for passenger car all-wheel drive systems include preliminary visual inspections, functional tests, symptom-based diagnostics, Diagnostic Trouble Code (DTC)-based diagnostics, and scan tool data and special functions. Upon completion of this course, technicians will be able to identify all-wheel drive system diagnostic procedures, recall how to diagnose all-wheel drive systems using symptom-based diagnostics, recall how to diagnose all-wheel drive systems using DTC-based diagnostics.  
   
Record(s) 1 to 18 of 18