"The ACDelco Parts Workbench Plus: Overview web-based training (WBT) is designed to prepare you to use ACDelco Parts Workbench Plus to improve the parts ordering process and your own job performance. The course explains the functions and features of the tool, how its use affects the parts ordering process and its value in terms of convenience, accuracy and time-savings. You will be provided with links to additional resources to help maximize the tool’s functionality.  After completing this course, you will be able to access and navigate the ACDelco Parts Workbench Plus tool, explain the features and functions of the tool, and describe how to use the tool to place orders and view part information."  

The Managing Parts Ordering web-based training (WBT) is an interactive course that provides you with a deep dive into the simplified Part Ordering process using Parts Workbench Plus. You will follow the ordering process through submission of the order, with focus on the fields that require entry of data. You will be given a thorough explanation of the two methods of generating a new Part Order: from the user's Cart and from the Create Parts Order screen. Best practices for reviewing and managing parts orders will be provided. The course includes a scored Knowledge Check. Upon completing this course you will be able to view and use standard reports in Parts Workbench Plus and configure and save Custom Reports in Parts Workbench Plus.  

The Managing Parts Returns and Claims Web-Based Training (WBT) is an interactive course that provides you with a deeper dive into the processes for managing returns, claims and exceptions using Parts Workbench Plus. Following a fictional Parts Manager through the processes, you will be shown how to use the tool more effectively manage material returns, claims and exceptions, with an emphasis on the importance of proper management of these items to improve dealership efficiency and reduce costs. Best practices for reviewing and managing returns, claims and exceptions will be provided. The course includes a scored Knowledge Check. Upon completing this course you will be able to efficiently process material returns, effectively respond to claims, and more easily manage exceptions.  

This course introduces Extended Range Electric Vehicles (EREVs), and covers the key features, components, modes of operation, and characteristics of the electrical and charging systems. It also covers vehicle communication and high voltage interlock circuit systems, as well as the diagnostic process and safety precautions.

Upon completion of this course, technicians will be able to:
• Identify the key features of extended range electric vehicles
• Identify the components and modes of operation
• Identify the characteristics of the electrical system and the types and characteristics of the vehicle communication system
• Identify the characteristics of the charging system
• Identify the characteristics of the high voltage interlock circuits
• Identify the diagnostic process and safety precautions

 

This WBT course focuses on the fundamental laws of electricity and reading electrical schematics. The topics covered in this course include voltage, current, resistance, voltage drop, Ohm’s Law, electromagnetic induction, and electrical circuits. Upon completing this course, participants will be able to identify the basic characteristics of electricity, the basic characteristics of automotive electric circuits, and the characteristics of electrical circuit types.  

This course covers GM's strategy based diagnostics process and is intended to assist service technicians in diagnosing vehicle issues. Upon completion of this course, participants will be able to: Recognize how to verify the vehicle concern and perform preliminary checks. Identify diagnostic procedures Recall how to isolate and repair the root cause and verify the repair. 

This course covers the diagnostic process for lower and upper engine concerns, including engine noises, misfire, oil pressure concerns, and external component noises. Topics include proven diagnostic procedures, test equipment, and methods. Upon completion of this course, participants will be able to: • Recall how to diagnose lower engine noise • Recall how to diagnose upper engine noise • Recall how to diagnose engine misfire • Identify oil pressure concerns  

This course is intended for service technicians and covers unique principles and practices for the use of automotive fluids across the product line. 

This course covers the diagnostic procedures for passenger car all-wheel drive systems, transfer cases, and rear drive axle systems. The diagnostic procedures discussed for passenger car all-wheel drive systems include preliminary visual inspections, functional tests, symptom-based diagnostics, Diagnostic Trouble Code (DTC)-based diagnostics, and scan tool data and special functions. Upon completion of this course, technicians will be able to identify all-wheel drive system diagnostic procedures, recall how to diagnose all-wheel drive systems using symptom-based diagnostics, recall how to diagnose all-wheel drive systems using DTC-based diagnostics.