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  • Course Category
    1. Alternative Propulsion
    2. Automatic Transmission
    3. Body Electrical and Communication
    4. Brakes
    5. Collision
    6. Customer Communication
    7. Diagnostic Systems
    8. Electrical/Electronic Systems
    9. Engine Mechanical
    10. Engine Performance
    11. Financial Management
    12. Fundamentals
    13. HVAC
    14. Light Duty Diesel
    15. Maintenance
    16. Manual Transmission/Driveline
    17. Safety and Security
    18. Service Consultant
    19. Suspension/Steering

  • Delivery Type
    1. Assessment
    2. Business Seminar
    3. Business Web-Based Training
    4. Half Day Training
    5. In Development
    6. Instructor-Led Training
    7. Self Study
    8. Service Seminar
    9. Service Web-Based Training
    10. TechAssist
    11. TechTube
    12. Video On Demand

Record(s) 1 to 13 of 13
Video On Demand
Tablet Compatible
2017 SKH Seminar January Emerging Issues 
This "Emerging Issues" monthly GM Service Know-How Seminar will cover:

Top Stories
• Mail Bag: Camaro Spoiler
• Mail Bag: Recall 3034A Question
• Mail Bag: V8 Chirp Noise
• Engineering Information Bulletins and Part Restriction Changes
• Rear Seat Safety Feature
• EL-51755 Inductive Charging Test Tool Adapter
• New Dealership Infrastructure Guidelines
• Mark of Excellence Enrollment
• World Class Technicians

What’s Hot for Cars
• 16NA398: Cascada Radio Concern
• 16NA397: Cruze Door Glass Concern
• Refrigerant Leak Diagnosis
• Bolt EV Manual Disconnect

What’s Hot for Trucks
• 16NA406: 2017 Acadia Park Brake
• 16NA395: Front Door Trim Panel Retainers
• 16NA389: Front View Camera
• PIT5533: Front Creak, Click, Pop
• PIT5530: 6 Spoke Wheels
• PIT5373: Colorado, Canyon Airbag Rattle
• 16NA159: Colorado, Canyon Steering Column Squeak

• Clutch Fluid Seal Rings
• 16NA014: Delayed Engagement
• Corvette Driveline Support Assembly Replacement Procedure
• DT45096: Transmission Oil Cooling System Flush and Flow Test Tool
• PIC6229: Vehicle Will Not Crank
• 16NA404: 8L45, 8L90 with MIL
• High Voltage Battery Lift Table

Back to Basics
• EL-50313 Battery Tester Charger, GR8 Tool Update
o Video
• EL-50334-20 Multi-Media Interface Tool (MIT) Tool Update
o Video
• EL-50332 Hybrid/ EV Battery Service Tool Update
• o Video

Fix it Right the First Time
• Cars: 16NA385: XT5, LaCrosse Parking Brake
• Trucks: 16NA379: Express, Savana AC Concern
Video On Demand
Tablet Compatible
2018 SKH Seminar September Emerging Issues 
The "Emerging Issues" monthly GM Service Know-How Seminar will cover:

Top Stories
• Safety Moment: Respirators (SC)
• Mail Bag: Techline Connect
• OnStar® Gen 11
• GM World Display: GM Racing
• World Class Technicians

Featured Topic
• 2019 Camaro

What’s Hot for Cars
• 18NA255: Loud Noise During Low Speed Driving
• 18NA260: 2018 Cruze AC Not Getting Cold

What’s Hot for Trucks
• PIT5626: Intermittent Communications Concern
• Colorado/Canyon Accessory Fender Installation Update
• Medium Duty Radio Mutes in Reverse
• 18NA223: Full Size SUV Carpet Concern
• 18NA239: K2 Trucks Steering Wheel Grinding Noise
• 18NA189: Acadia Sunroof Rattle Noise
• 18NA257: Express/Savanna ABS Light
• Express/Savanna High Beam Too Low Concern
• 2018 Traverse Mis-aligned Right Rear Door

• 2011-2012 Volt Battery Pack Service Considerations
• Bolt EV Battery Service
• 6 and 8 Speed Transmission Thermal Bypass Valve
• 18NA235: Surge, Chuggle or Misfire While Driving
• 9T45, 9T50 Bearing Direction

Back to Basics
• SI Wiring Diagram Symbols and Icons

Tablet Compatible
AGM Battery Testing and Charging 
This video describes the construction, testing and charging of Absorbed Glass Mat (AGM) batteries. 
Self Study
Batteries Self Study Training 
This self study course discusses batteries and their place as the foundation of the vehicle electrical system. Course topics include: battery safety, battery overview, construction, temperature effects, service and maintenance procedures.  
Service Web-Based Training
Tablet Compatible
Battery Inspection and Maintenance 
This course presents on overview of the components and procedures related to battery inspection and maintenance. The course covers battery location, inspection, replacement, and jump-starting. It also identifies the characteristics and procedures for the inspection of electrical centers, and the operational modes of ignition devices. In addition, the course covers the steps on how to restore personal radio settings in a customer’s vehicle after battery service.  
Tablet Compatible
Battery Maintenance and Testing Tips 
This video describes battery concerns due to long periods of non-use and the importance of maintenance charging, as well as tips for cold battery diagnosing, testing and charging. 
Service Seminar
Battery Servicing Tips 
This one-hour seminar covers key service items related to various vehicle systems to prevent early failures of batteries. The seminar will provide proper service techniques to improve the technician’s skills when servicing the battery. The seminar will also cover some of the latest bulletins, service tips and diagnostics when servicing batteries. 
Tablet Compatible
Data Bus Diagnostic Tool Helps Diagnose Battery Drains 
This video demonstrates the Data Bus Diagnostic Tool Message Monitor function to help diagnose battery drain concerns by monitoring the data line to see what modules wake up. 
Service Web-Based Training
High Voltage Battery Systems Fundamentals 
This course covers the features of the global hybrid and electric vehicle high voltage battery systems. It provides the fundamentals of high battery voltage construction, control modules, thermal management, contactors, manual disconnect features, chassis isolation, and safety features. Upon completing this course, participants will be able to:
  • Recall the fundamentals of high voltage battery construction
  • Recall the fundamentals of high voltage control and monitoring
  • Recall the fundamental safety features of high voltage batteries
Service Seminar
Hybrid and Electric Vehicle Operation, Diagnosis, and Repair 
This Instructor-led training Seminar provides an overview of hybrid and electric vehicle designs, operation, and servicing. Diagnosing and servicing Hybrid Electric Vehicles (HEV) and Battery Electric Vehicles (BEV) requires an in-depth understanding of their design and operation. This course covers the operation of HEV and BEV propulsion systems, driveline configurations, high voltage batteries, drive motors / generators, and charging systems. The course also covers HEV and BEV servicing procedures including high voltage safety, high voltage disabling / enabling, loss of isolation diagnosis, and range related conditions. 
Service Seminar
Hybrid Vehicles: Safety First 
This seminar provides an in-person opportunity to complete prerequisite hybrid training for Hybrid ILT participation.
Two-mode hybrid vehicle features and the safety precautions associated with servicing them will be described.
Technicians will identify unique Two-mode hybrid components and systems as they discuss system operation. Procedures for disabling and enabling the Two-mode hybrid 300 volt battery system will be explained.
Operation of the Two-mode hybrid 300 volt battery system and high voltage power electronics will be described. The high voltage disconnect procedure will be explained, as well as how to verify that the high voltage system is disabled. The discharge procedure and jump starting procedure will also be discussed.
Two-mode hybrid supporting systems and self diagnosis logic will also be covered. Voltage conversion components that power various systems will be described. The seminar will conclude with overviews of electric power steering, electric air conditioning compressors, and regenerative braking systems that capture and store energy.
  • Identify types, features, and components of Two-mode Hybrid vehicles.
  • Identify characteristics, components and system operation of the Two-mode Hybrid 300 volt battery.
  • Identify high-voltage warnings and required safety practices when working on Two-mode Hybrid vehicles.
Service Seminar
Noise, Vibration and Harshness (NVH) and Safety 
This one-hour seminar introduces new NVH technologies and several new safety features. The seminar provides an introduction to OnStar® back-up battery and an explanation of how electronic stability control operates. The seminar also covers the functions and components of Adaptive Cruise Control. 
Service Seminar
Vehicle Technology Update 
This 3-hour seminar provides an update on the latest systems and technology from General Motors. Topics include battery technology used in the Chevrolet Volt / Cadillac ELR, the new Chevrolet Spark all-electric vehicle, and an overview of the Auto-park System and Virtual Bumpers found on the 2014 Cadillac. The discussion will wrap up with an overview of the newest generation Corvette Stingray C7. 
Record(s) 1 to 13 of 13