| Description | This course emphasizes the importance of properly managing intermittent concerns and describes a diagnostic approach to intermittent conditions. It includes flagging vehicles with intermittent concerns at the write-up stage and the use of DealerWorld Customer Concern Verification Sheets (CCVS) to gather all appropriate information. The course describes the most recent Global (lean) diagnostics SI transition from table to global style and provides tips for using the new format.
The program also provides suggestions for the best use of diagnostic tools for locating the causes of intermittent conditions. Tools include the Tech 2 snapshot recorder and TIS2WEB email functions, Diagnostic Data Recorder (DDR-10), Fluke meter MIN/MAX settings and Vehicle Data Recorder. |
